At Voskiesa Store, we strive to ensure that every customer is completely satisfied with their purchase. If for any reason you are not happy with your item, we offer a simple return process.
Eligibility for Returns
- Returns must be requested within 30 days of receiving your item.
- Items must be in their original condition: unused, unwashed, and with all tags attached.
- Sale or clearance items are not eligible for return.
Non-Returnable Items
- Gift cards.
- Customized or personalized items.
Return Process
- To initiate a return, please contact us at [email protected] with your order number and reason for the return.
- We will provide you with return shipping instructions.
- Vietnam Returns: 47 To Hien Thanh, Bac Nghia, Dong Hoi, Quang Binh 510000, Vietnam.
- US Returns: 530 S Santa Clara St, Tulare, CA 93274, United States.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.
- If approved, you can choose either a refund or store credit.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Shipping fees are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [email protected], and we will arrange for a replacement or refund at no additional cost.
For further questions about our returns process, please reach out to us at [email protected]. We are committed to making your shopping experience at Voskiesa Store as smooth and worry-free as possible!