At Voskiesa Store, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your item, we offer a clear and simple refund process.
Eligibility for Refunds
- Refund requests must be made within 30 days of receiving your order.
- Items must be in their original condition: unused, unwashed, and with all tags attached.
- Sale or clearance items are not eligible for refunds.
Non-Refundable Items
- Gift cards.
- Customized or personalized items.
Refund Process
- To initiate a refund, please contact us at [email protected] with your order number and reason for return.
- Once approved, we will provide instructions for returning your item.
- Vietnam Returns: 47 To Hien Thanh, Bac Nghia, Dong Hoi, Quang Binh 510000, Vietnam.
- US Returns: 530 S Santa Clara St, Tulare, CA 93274, United States.
- After we receive and inspect the returned item, you will be notified of the approval or rejection of your refund.
- If approved, your refund will be processed within 7-10 business days, credited back to your original payment method.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item received was defective or incorrect.
- Shipping fees are non-refundable.
Late or Missing Refunds
- If you haven’t received your refund after the specified period, please first check your bank account and contact your credit card company, as processing times may vary.
- If you’ve done this and still have not received your refund, please contact us at [email protected].
At Voskiesa Store, your satisfaction is important to us. For any additional questions regarding our refund policy, please don’t hesitate to reach out to us at [email protected].